FAQs
1) Who is your primary customer?
We serve small to mid-size management companies and associations
that want their accounting needs taken care of so they can
concentrate on the other important aspects of their business,
leaving the financial concerns to the professionals at Mission
Management
2) Why should we use an outside company for our accounting?
By utilizing an independent company, this allows for a controlled
system of checks and balances so there is no question of integrity
regarding your staff and/or any questionable financial practices.
3) Am I required to have you do all of the accounting?
No, we can handle only certain aspects if you’d prefer. Some
companies or associations just need the financials done or simply
want us to mail statements and collect the assessments. What you
would like us to do is up to you.
4) Do you offer Quarterly statements or coupons?
Yes, although we don’t recommend coupons since the homeowner does
not know what their balance is with that method.
5) Can you offer our homeowners automatic deductions?
Yes.
6) How can we access our information?
We have internet access available for you to view all of your
records.
7) Can we continue to use the banks we presently use?
Absolutely. For your banking needs we can certainly use any bank you
presently use, although we recommend Union Bank of California due to
our years of experience with them.
8) Will our homeowners be confused by using a different company
for our billing?
We have a toll-free 1-800 number for them to call. Our greeting is
generic and immediately puts them at ease, knowing they have
contacted a person who can assist them with their billing question.
9) What happens when it’s time for the audit to be done?
We prepare the accounting records the auditor needs and, as a
courtesy, transition the records to them. We are also available to
answer any questions they may have while preparing the audit.
10) Would all of our vendor bills still come to us?
Although we recommend that the contract services and utilities be
mailed directly to Mission, we prefer all extra services still be
sent to the management company or board members for review and
approval before turning them over for payment.
11) How do the checks get signed and who signs them?
This is at the discretion of the board and the management company.
Typically we send the checks directly to the board for a signature.
Once signed, they return them to us in a prepaid envelope.
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